My phoneline nightmare continues with BT

I thought my nightmares with a phone company would cease when I left the horrible Talk Talk. I was wrong.

The switch over to BT which was heralded with much personal fan fare hit the snag of the landline not actually working. This was sorted out by a lengthy engineer visit on Saturday morning.

After that I had to call up the BT billing department and request they actually give me the services I'd ordered. You see I'd set up direct debit payment and the added service of free international calls. The initial bill had an extra £4.50 due to no direct debit set up and no hint of an international call pack. Talking to the rep on the phone, I had my BT order confirmation email in front of me, asking why I didn't get what I'd ordered and they'd confirmed.

Is it so hard for a company to actually do the one thing they're supposed to be good at? BT are a phone company, as much as they want to do the internet (don't even get me started on how horrible their packages for that are), they are the provider of landlines to the majority.

So far they've screwed up at every turn.